Privacy Policy

Effective Date: October 11, 2026
Last Updated: October 11, 2026

His Daughters Heart Medical Transport ( “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, request or receive transportation services, communicate

with us, or otherwise interact with His Daughters Heart Medical Transport

This Privacy Policy applies to our website at hisdaughtersheart.com and information collected in connection with our transportation services. Certain applications, portals, or communication services may be subject to additional privacy notices or terms.

1. Information We Collect

The information we collect depends upon how you interact with us and the services you request.

Personal and Contact Information

We may collect information such as:

Name
Telephone number
Email address
Mailing or billing address
Emergency or authorized contact information
Facility or healthcare provider contact information
Account or login information, where applicable

Transportation and Trip Information

To schedule and provide transportation, we may collect:

Pickup and drop-off locations
Pickup and appointment times
Facility names and departments
Room or suite numbers
Trip dates and schedules
One-way or round-trip information
Transportation preferences
Ride history
Special transportation instructions

Health, Mobility, and Accessibility Information

Because we provide non-emergency medical transportation, wheelchair transportation, and transportation for individuals who may require assistance, we may collect information necessary to safely provide transportation, including:

Wheelchair or mobility-device use
Accessibility requirements
Approximate height and weight when necessary for safe transportation
Oxygen use
Mobility limitations
Transfer or assistance requirements
Other health-related or accommodation information voluntarily provided to us or provided by an authorized healthcare facility, caregiver, family member, payer, or other representative

We ask that you provide only information reasonably necessary for us to safely arrange and perform transportation services.

2. Information We Receive from Other Parties

Transportation may be requested on behalf of a passenger by another person or organization.

Accordingly, we may receive personal information from:

Hospitals
Skilled nursing facilities
Assisted living and senior living communities
Rehabilitation facilities
Dialysis centers
Physician offices
Healthcare providers
Insurance companies and transportation brokers
Government or benefit programs
Caregivers
Family members
Legal guardians or authorized representatives
Other organizations arranging transportation on a passenger’s behalf

When you provide information about another individual, you represent that you are authorized to provide that information for purposes of arranging transportation or related

services.

3. How We Use Information

We may use personal information to:

Schedule, coordinate, and provide transportation
Confirm transportation requests
Communicate pickup times and driver arrival information
Coordinate transportation with healthcare facilities and other authorized parties
Determine appropriate vehicle and accessibility requirements
Provide safe transportation and passenger assistance
Process payments and billing
Maintain trip and business records
Respond to questions and customer-service requests
Send service-related emails, telephone calls, or text messages
Prevent fraud and protect the safety and security of passengers, employees, drivers, and our systems
Improve our services, website, and operations
Comply with contractual, insurance, regulatory, and legal requirements
Establish, exercise, or defend legal claims

We may also use information for other purposes with your consent or as otherwise permitted by law.

4. Health Information and HIPAA

Certain information collected in connection with transportation may constitute health information or Protected Health Information (“PHI”).

His Daughters Heart Medical Transport may receive PHI from healthcare providers, health plans, facilities, or other organizations in circumstances in which CCT is acting as a business associate or otherwise has obligations under the Health Insurance Portability and Accountability Act (“HIPAA”).

When HIPAA applies to information we receive or maintain, we handle that information in accordance with applicable HIPAA requirements, our contractual obligations, and applicable Business Associate Agreements.

Not all information collected by HDH Medical Transport or through this website is necessarily subject to HIPAA. Other federal and state privacy and data-protection laws may apply depending upon the circumstances.

5. How We Share Information

We do not sell personal information.

We may disclose information when reasonably necessary to provide transportation services or operate our business, including to:

Drivers and authorized HDH Medical Transport personnel
Healthcare facilities and providers involved in coordinating a passenger’s transportation
Transportation brokers, insurers, health plans, or organizations paying for or arranging transportation
Dispatch, scheduling, mapping, communications, and technology providers
Payment-processing providers
Professional advisors, insurers, auditors, and legal counsel
Government agencies or law enforcement when required or permitted by law

Service providers receiving information from us are expected to use it only for authorized purposes and to protect it appropriately.

We may also disclose information if necessary to protect the health or safety of a passenger or another person, investigate suspected fraud or unlawful activity, comply with legal process, or protect our legal rights.

If His Daughters Heart Medical Transport is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction subject to applicable law.

6. Payment Information

When payment is required, payment information may be processed through third-party payment-processing services.

His Daughters Heart Medical Transport does not necessarily directly store complete payment-card information submitted through third-party payment processors. Payment providers maintain and process payment information according to their own security and privacy practices.

7. Text Messages and Mobile Communications

If you provide a mobile telephone number and opt in to receive SMS/text messages from His Daughters Heart Medical Transport we may send transportation-related messages such as:

Trip confirmations
Pickup reminders
Driver arrival information
Scheduling changes
Service notifications

Consent to receive text messages is not a condition of purchasing or receiving transportation services.

Message and data rates may apply. Message frequency varies based upon transportation activity.

You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or contact His Daughters Heart Medical Transport.

Mobile information obtained for SMS communications will not be sold or provided to third parties for their own marketing purposes. We may share information with service

providers that assist us in delivering text messages and related communications.

Additional information regarding text messaging is available in our SMS/Text Messaging Privacy Policy.

8. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate the site, understand website usage, improve performance, maintain security, and provide website functionality.

We may also use third-party services for functions such as website analytics, mapping, scheduling, security, or other website features.

Information collected automatically may include:

IP address
Browser and device information
Operating system
Pages visited
Referring website
Approximate geographic information
Date and time of visits
Website interaction information

Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or similar technologies.

We take additional care regarding tracking technologies on webpages or systems that may contain health-related or other sensitive information.

9. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

Access to sensitive information is limited to personnel and service providers who require the information for legitimate business purposes.

No electronic transmission, website, or information-storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of

information transmitted electronically.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide transportation services
Maintain appropriate business and transportation records
Process billing and payments
Meet contractual obligations
Comply with healthcare, insurance, tax, accounting, transportation, and other legal requirements
Resolve disputes
Prevent fraud
Establish or defend legal claims

Retention periods may therefore vary depending upon the type of information and the reason it was collected.

When information is no longer required, we may securely delete, destroy, or de-identify it in accordance with our record-retention practices and applicable law.

11. Children’s Privacy

Our website and online booking services are intended for adults who are requesting transportation for themselves or on behalf of another person.

We do not knowingly solicit personal information directly from children through our website for marketing purposes.

A parent, legal guardian, healthcare provider, facility, or other authorized person may provide information concerning a minor when necessary to inquire about or arrange

transportation services.

12. Your Privacy Choices

Depending upon applicable law and the circumstances under which we received your information, you may request that we:

Provide information about personal information we maintain about you
Correct inaccurate personal information
Update your contact information
Delete certain personal information when legally permissible
Stop certain marketing communications

Some information cannot be deleted immediately because we may be required to retain transportation, billing, contractual, healthcare, tax, legal, or other business records.

We may need to verify your identity before completing certain privacy requests.

13. Email and Marketing Communications

You may unsubscribe from promotional email communications by using the unsubscribe instructions included in the communication or by contacting us.

Even if you opt out of promotional communications, we may continue sending communications necessary to schedule or provide transportation, process transactions, respond to requests, or otherwise administer our relationship with you.

14. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

His Daughters Heart Medical Transport is not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review their

privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

When we make changes, we will post the revised Privacy Policy on this page and update the “Last Updated” date.

Material changes may also be communicated through other reasonable means when appropriate or required by law.

16. Contact Us

Questions regarding this Privacy Policy or our privacy practices may be directed to:

His Daughters Heart Medical Transport

Phone: 614-808-5941

You may also contact us through the Contact section of our website.

If your question concerns a transportation reservation, please contact our office directly rather than submitting sensitive medical information through a general website contact form.